The holidays are right around the corner and Customer Experience is the name of the game and Customer Experience is the name of the game. Holiday shopping is predominantly done on-line and over the phone nowadays. Customers often call local stores to ask about products and availability before they even leave the house. Restaurants can’t afford to miss booking holiday parties and catering opportunities. If your sales team doesn’t rapidly respond to calls, chats, texts or emails with detailed product information and availability, your customers will buy from someone who does.
Now is the time to ramp up your sales team’s communications with the latest innovations in Call Center Software. Give your team the tools to deliver a first-class customer experience on many levels:
- Omni channel experience through chat, email, social media or incoming calls
- Use artificial intelligence to quickly direct calls to agents
- Click to dial and auto-dialers to speed up outbound calls
- CRM integrations to improve visibility into accounts purchase or service history
- Enhance training with live monitoring, call recording and call transcription
- Simplify the sales process with easy access to sales scripts, product data and appointment scheduling integrations
- Create custom workflows to ensure important steps aren’t missed in the sales process
- In depth reporting on every important Metric
- Track KPIs with powerful analytics
The question is not whether you should start thinking about improving your communications now to meet the competitive holiday rush in a couple of months. The question is: Can your business afford not to ramp up for the holidays?
