Customer Experience Rule #1: Don’t Annoy Your Customers!

Nothing leaves an ugly mark on your brand like a bad Customer Experience.  Here are the top complaints customers have when reaching out to companies for information or support:

 

  • Repeating their name and information over and over again while your agent looks up their profile
  • Waiting forever for a response on a chat
  • Explaining an ongoing issue for 30 minutes because the last rep they spoke to at your company never logged notes
  • Being placed on hold each time your contact center agent has to look up information
  • Getting transferred to another department and being asked to explain the reason for the call again
  • Being given a ticket number and told someone will call them back but your agents never do

 

These are the moments where the contact center agent who exceeds customer expectations wins!  So, give your agents the SINGULAR Customer Experience application that gives them all the AI-powered tools they require to succeed.

 

Imagine:  As soon as contact is initiated by your customer, their profile appears on your contact center agent’s screen.  Your customer is actually greeted by name.  Even better, your agent has visibility into every important detail they need to provide outstanding service.

 

In one screen, your agent sees: past purchases, likely buying preferences, past communications (call transcripts, chats, texts and emails), product information, available discounts, free shipping and more!  No need to put your customer on hold, have someone call them back or transfer them to another department.  Your agent has all the tools they need to deliver a highly personalized and productive experience in one call.  As well as increase sales!

 

Don’t Annoy Your Customers – make them so happy and satisfied they keep coming back.  Make your agents so happy and successful they never want to quit.  It’s a win-win.

 

Is your contact center team ready for a Customer Experience transformation?

Click here to schedule a Customer Experience Consultation

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