Your One-Stop Solution for All Your Business Telephone Needs
My Resource Partners works with the top providers in the telecom industry to match how your company operates, focusing on your goals and your budget. Instead of investing endless hours researching the best options for your company, let our technology consultants bring the best in class of the telecom industry to you. After a brief consultation with you, they can quickly pinpoint which provider’s features are most suitable and fit your budget. They have access to the key people in each of these organizations so they will arrange consultations, live demos and compile the most aggressive quotes. Once you decide which provider best fits your needs, our consultants will negotiate the agreements for you. Once the agreement is in place, we act as a liaison between you and the provider to ensure implementation goes smoothly and you are satisfied with the final outcome.
My Resource Partner Phone System Solutions
- PRI & SIP Trunking
PRI & SIP Trunking
When utilizing an on-premise phone system, your lines of service are delivered via a 23-channel PRI or SIP Trunking. Depending on your phone system, the use of a PRI allows for up to 23 simultaneous calls. If you need more than 23 people on the phone at the same time, additional PRIs would be required. Other systems are configured using Session Initiation Protocol, also known as SIP Trunking. This is an over-the-internet exchange of voice, video, and instant messaging – in essence, they are sessions of communication occurring in milliseconds that provide good call quality. One of the benefits of SIP trunking is that you are not limited to the number of active lines – you can order as few or as many lines as you need for your environment.
These two legacy technologies are being largely phased out by the extensive benefits of today’s hosted VoIP systems
- Unified Communication as a Service (UCaaS)
UCaaS
Learn MoreTransform the way your company communicates with Unified Communications as a Service (UCaaS) – an all-in-one platform for voice, video, chat, texting, and file sharing. These applications allow your team members to work from anywhere on any device – desktop, laptop, mobile phone, or tablet. Disaster-proof your communications and ensure your clients continue to enjoy the same level of service they have come to expect from your organization.
- Call Center as a Service (CCaaS)
Call Center as a Service (CCaaS)
Learn MoreCall Center as a Service (CCaaS) programs give you the flexibility to run a call center in-house, across multiple locations or with remote workers anywhere in the world. Call center as a Service (CCaaS) gives agents greater visibility into client profiles allowing them to answer questions and serve the client better, the ability to collect data from the client, record the details of the call and designate next action.
- Customer Experience (CX) Software
Customer Engagement Software
Learn MoreCustomer Experience (CX) software is an AI-powered tool that integrates with your Contact Center software as well CRM/ERP. It gives your call center agents a single pane of glass that gives them visibility into a complete customer profile as well product information. Give your agents the tools to deliver a highly personalized customer experience.
- Cellular Mobility Plans
Cellular Mobility Plans
Learn MoreGet control over your company’s high-cost cellular plans for mobile phones, tablets and laptops. Managed mobility solutions enable you to make a big dent in your cellular plans and reduce the amount of IT management required to manage multiple devices across multiple locations.
PRI & SIP Trunking
When utilizing an on-premise phone system, your lines of service are delivered via a 23-channel PRI or SIP Trunking. Depending on your phone system, the use of a PRI allows for up to 23 simultaneous calls. If you need more than 23 people on the phone at the same time, additional PRIs would be required. Other systems are configured using Session Initiation Protocol, also known as SIP Trunking. This is an over-the-internet exchange of voice, video, and instant messaging – in essence, they are sessions of communication occurring in milliseconds that provide good call quality. One of the benefits of SIP trunking is that you are not limited to the number of active lines – you can order as few or as many lines as you need for your environment.
These two legacy technologies are being largely phased out by the extensive benefits of today’s hosted VoIP systems
UCaaS
Transform the way your company communicates with Unified Communications as a Service (UCaaS) – an all-in-one platform for voice, video, chat, texting, and file sharing. These applications allow your team members to work from anywhere on any device – desktop, laptop, mobile phone, or tablet. Disaster-proof your communications and ensure your clients continue to enjoy the same level of service they have come to expect from your organization.
Call Center as a Service (CCaaS)
Call Center as a Service (CCaaS) programs give you the flexibility to run a call center in-house, across multiple locations or with remote workers anywhere in the world. Call center as a Service (CCaaS) gives agents greater visibility into client profiles allowing them to answer questions and serve the client better, the ability to collect data from the client, record the details of the call and designate next action.
Customer Engagement Software
Customer Experience (CX) software is an AI-powered tool that integrates with your Contact Center software as well CRM/ERP. It gives your call center agents a single pane of glass that gives them visibility into a complete customer profile as well product information. Give your agents the tools to deliver a highly personalized customer experience.
Cellular Mobility Plans
Get control over your company’s high-cost cellular plans for mobile phones, tablets and laptops. Managed mobility solutions enable you to make a big dent in your cellular plans and reduce the amount of IT management required to manage multiple devices across multiple locations.
Have Questions? We have answers
Schedule a consultation with one of our expert consultants now!
POTS (Plain Old Telephone) Lines are Being Decommissioned Around the Country. Need Alternatives?
Don’t delay! POTs lines for elevators, fire and security alarms, access gates, call boxes and fax lines are being decommissioned by providers nationwide throughout 2022. A few providers are now offering dependable POTs line alternatives. You should work with a technology consultant to determine which POTs alternatives are the best fit for your site and budget.
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