CX software equips call center agents with advanced AI-powered tools to deliver exceptional customer experiences while boosting cross-selling opportunities. Agents operate from a unified interface that provides a comprehensive view of customer profiles, including past orders, preferences, and all prior interactions—such as call transcripts, texts, chats, and emails. By replacing outdated ticketing systems, this software empowers agents to engage in friendly, meaningful conversations, offering highly personalized service, achieving first-call resolution, and identifying relevant products or services to recommend, driving additional sales.